We want all of our customers to be super happy with the products and service they receive from us. Here are some of the most common questions we receive. Please contact us if you have any questions or comments regarding our products or service.
Purchasing
We accept all major credit cards. All of our transactions are made through Square’s third-party gateway in order to guarantee your protection. Card information is not stored and is handled over SSL encryption.
We accept all major credit cardsl. All of our transactions are made through Square’s third-party gateway in order to guarantee your protection. Card information is not stored and is handled over SSL encryption.
Shipping
Orders ship within 2-5 business days after your order has been placed.
Our orders ship via USPS priority mail, first class mail, FedEx, and DHL. You should receive your order within 2-5 days once it has shipped. We will provide you with tracking information once your order ships.
We are sorry to hear that an item was damaged in your order. Please contact us as soon as possible and we will make things right.
At this time we only ship to the U.S.
Returns & Exchanges
We want you to be super happy with your purchase from Nature Is Our Home.
We gladly accept returns and exchanges
If we made a mistake on your order, we will do whatever it takes to make sure you receive the correct item. Please contact us and we will make things right.
We accept returns and exchanges within 30 days of purchase. If you aren’t completely happy with your purchase, please contact us to start a return.
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- Apparel items must be returned unworn and unwashed.
- Items that are not in its original condition or are damaged or missing parts for reasons not due to our error will not be eligible for refund or exchange.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
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- Custom or personalized orders
- Food & Beverages
- Digital downloads